Returns & Refunds
Return and Refund Policy
At Maison Makeeva , we strive to provide our customers with the highest quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and how to proceed with returns and exchanges.
1. Exchange and Refunds
**Eligibility for Returns:**
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Sale items are final sale and cannot be returned or exchanged, unless faulty.
How to Return an Item:
- Contact our customer service team at [customer service email] to initiate a return.
- You will receive a return authorization number (RAN) and detailed instructions on how to send your item back to us.
- Please include the RAN with your return package.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].
3. Standard Refund Method
- All refunds will be issued to the original method of payment used during the purchase. We do not offer refunds to alternate payment methods.
4. Faulty Items
- If you receive an item that is faulty or defective, please contact us immediately at [customer service email] with your order number and a description of the issue.
- We will provide you with a prepaid return label and instructions for returning the faulty item.
- Once we receive and inspect the item, we will either issue a refund or send you a replacement, depending on your preference and stock availability.
5. Damaged Goods During Shipment
- If your item arrives damaged due to shipping, please contact us within 7 days of receiving your order at [customer service email] with your order number and photos of the damaged item and packaging.
- We will provide you with a prepaid return label and instructions for returning the damaged item.
- Once we receive and inspect the item, we will either issue a refund or send you a replacement, depending on your preference and stock availability.
6. International Returns
- For international returns, please note that you are responsible for return shipping costs, unless the item is faulty or damaged during shipment.
- Customs fees, duties, and taxes are non-refundable.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at sales@maisonmakeeva.com . Our customer service team is here to assist you.
Thank you for shopping with Maison Makeeva. We value your business and are committed to ensuring your satisfaction.
At Maison Makeeva , we strive to provide our customers with the highest quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and how to proceed with returns and exchanges.
1. Exchange and Refunds
**Eligibility for Returns:**
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Sale items are final sale and cannot be returned or exchanged, unless faulty.
How to Return an Item:
- Contact our customer service team at [customer service email] to initiate a return.
- You will receive a return authorization number (RAN) and detailed instructions on how to send your item back to us.
- Please include the RAN with your return package.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].
3. Standard Refund Method
- All refunds will be issued to the original method of payment used during the purchase. We do not offer refunds to alternate payment methods.
4. Faulty Items
- If you receive an item that is faulty or defective, please contact us immediately at [customer service email] with your order number and a description of the issue.
- We will provide you with a prepaid return label and instructions for returning the faulty item.
- Once we receive and inspect the item, we will either issue a refund or send you a replacement, depending on your preference and stock availability.
5. Damaged Goods During Shipment
- If your item arrives damaged due to shipping, please contact us within 7 days of receiving your order at [customer service email] with your order number and photos of the damaged item and packaging.
- We will provide you with a prepaid return label and instructions for returning the damaged item.
- Once we receive and inspect the item, we will either issue a refund or send you a replacement, depending on your preference and stock availability.
6. International Returns
- For international returns, please note that you are responsible for return shipping costs, unless the item is faulty or damaged during shipment.
- Customs fees, duties, and taxes are non-refundable.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at sales@maisonmakeeva.com . Our customer service team is here to assist you.
Thank you for shopping with Maison Makeeva. We value your business and are committed to ensuring your satisfaction.
